Shipping policy
📦 Shipping Policy
Thank you for shopping with us! Here's everything you need to know about our shipping.
Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
UK Shipping (Royal Mail) We ship all UK orders using Royal Mail tracked services:
- Royal Mail Tracked 48 (2–3 business days) — £3.99
- Royal Mail Tracked 24 (1–2 business days) — £4.99
All UK orders include tracking.
International Shipping We ship worldwide. Shipping rates are calculated at checkout based on your location and selected delivery option.
Estimated delivery times:
- Europe: 5–10 business days
- Rest of World: 7–15 business days
Free Shipping Free UK shipping is available on orders over £50.
Customs, Duties & Taxes International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
Delays Delivery times are estimates and may vary due to postal delays or customs.
Incorrect Address Please ensure your shipping details are correct. We are not responsible for orders sent to incorrect addresses.
Lost or Damaged Items If your order is lost or arrives damaged, please contact us within 7 days at kototeauk@gmail.com.
Contact For any questions, contact us at kototeauk@gmail.com.
Thank you for supporting our Koto Matcha shop! 🍃