Shipping Policy
Shipping Policy
Last updated: April 2026
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed after 12:00 PM GMT may be processed the following business day. You will receive a confirmation email with tracking details once your order has been dispatched via Royal Mail.
United Kingdom
| Method | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail 2nd Class | 3–5 business days | Free on orders over £50 |
| Royal Mail 1st Class | 1–2 business days | Calculated at checkout |
| Royal Mail Special Delivery | Next business day (guaranteed) | Calculated at checkout |
European Union
| Method | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail International Standard | 5–10 business days | Calculated at checkout |
| Royal Mail International Tracked | 3–5 business days | Calculated at checkout |
Please note: Import duties, taxes, and customs fees are the responsibility of the customer (DDU).
United States & Canada
| Method | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail International Standard | 7–14 business days | Calculated at checkout |
| Royal Mail International Tracked | 5–7 business days | Calculated at checkout |
Please note: Import duties, taxes, and customs fees are the responsibility of the customer (DDU).
Asia & Rest of World
| Method | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail International Standard | 10–21 business days | Calculated at checkout |
| Royal Mail International Tracked | 7–10 business days | Calculated at checkout |
Please note: Import duties, taxes, and customs fees are the responsibility of the customer (DDU).
Important Notes
- All orders are dispatched from the United Kingdom via Royal Mail.
- Delivery timeframes are estimates and may be affected by customs clearance, carrier delays, or peak periods.
- Koto Matcha is not responsible for delays caused by customs or Royal Mail.
- We are unable to ship to PO Boxes for tracked/express orders.
- If your order is lost or damaged in transit, please contact us within 14 days of the expected delivery date.
Contact Us
For any shipping enquiries, please reach out to us at kototeauk@gmail.com or via our website contact form.